How Can We Help Today?
Whether you have a question about a pergola, need guidance on an outdoor kitchen, or want an update on your order, we are here to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can also log into your account to view real-time shipping updates for pergolas, hot tubs, fire pits, and any other items.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on the return process, timelines, and conditions, please refer to our Return Policy page.
Can I exchange an item for a different model or size?
Exchanges are handled through our returns process. Simply initiate a 30-Day Returns and place a new order for the item you prefer. Our team can walk you through each step if needed.
How do I choose the right pergola or gazebo for my space?
Consider your outdoor area dimensions, desired shade coverage, and whether you want a freestanding or attached structure. Our team can help you evaluate materials, finishes, and configurations that complement your home's architecture.
Do your hot tubs and fire pits require professional installation?
Installation requirements vary by product. Many fire pits are designed for simple setup, while hot tubs and outdoor kitchens may benefit from professional installation. Contact us for specific guidance on your chosen product.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Timely Responses
We respond to every inquiry within one business day so your project stays on track.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Built to Last
Owned and operated by Sunset Arc Living, every product is selected for enduring craftsmanship and quality.
30-Day Returns
If something is not right, our 30-Day Returns process is designed to be straightforward and fair.
